Scott Mann has met with regulator Ofcom to try out their new Mobile and Broadband Checker app, which allows users to check whether their mobile reception and home broadband connections are giving them the best service.
The app checks the performance of the user’s mobile reception, as well as their home broadband. If the app finds a problem with either, it will explain possible causes and provide practical troubleshooting advice.
The app also shows voice, 3G or 4G coverage from all major network operators, both indoors and outdoors, at any location in the UK – allowing people to compare which network offers the best service in places such as the home or office.
Steve Unger, Ofcom’s Chief Technology Officer, said:
“Ofcom’s new app provides information on broadband performance and mobile coverage where you live. If it finds a problem with either your mobile reception or your broadband, it will explain possible causes and provide practical troubleshooting advice.”
Scott Mann said:
“There are many people in North Cornwall who still haven’t got superfast broadband or who struggle to get 3G mobile signal. It is very important to discuss these issues with Ofcom to look for ways to improve the connection speed in some of our most rural areas, and I urge constituents to use the app."
About the app
How can I get the app?
The app is free to download and is available for both Apple and Android devices.
It is also available as a web based version for desktop and laptop devices, which you can access at https://checker.ofcom.org.uk/.
How does it work?
If you want to check your home broadband, start the app on a device that’s connected to your Wi-Fi network. It will then run a series of tests to check how well your Wi-Fi is performing.
To get a complete view, we recommend running tests in different places, at different times, and on different devices.
If the app finds a problem, it will let you know whether it’s due to your Wi-Fi or your broadband connection. It will also provide tips to help fix any problems.
For example, to tackle a problem with your Wi-Fi, it may suggest you:
- place your Wi-Fi router on a table or shelf rather than on the floor.
- keep your router as far away as possible from other electrical devices as well as those which emit wireless signals such as Bluetooth speakers, baby monitors etc.
- check the router instructions to see if it allows you to manually to select a less busy Wi-Fi channel.
The app will also suggest tips to improve your broadband connection and will let you know if there are faster services available in your area.
The app’s mobile checker shows voice, 3G or 4G coverage from all the major providers, both indoors and outdoors, wherever you are in the UK, and also provides tips on improving your mobile coverage.
